Where Digital Twins meet trains

Improving passenger comfort and staff support services with digital twins
NS trains being stationed
The Netherlands has one of the busiest rail networks in the world. Processing the vast quantities of data generated by trains is essential to provide passengers with accurate, real-time information and services, while maintaining equipment in a safe and efficient way.

We helped NS to design a new, sustainable digital strategy, using digital twin-based platforms with complex event processing and edge computing. As a result, passengers, staff, and engineers are better informed and can do their jobs more easily. And a generic multi-purpose approach has reduced the total cost of ownership.

Project facts

  • Client
    Nederlandse Spoorwegen (Dutch Railways)
  • Location
    Netherlands
  • Date
    2015 – 2019
  • Challenge
    Unifying multiple data sources on train types with different configurations had to be managed in a secure, robust and scalable way. Furthermore, we needed solutions for “over the air” data traffic and software updates on sometimes unstable 4G networks.
  • Solution
    A variety of techniques like technical abstraction layers, virtualisation, the use of cloud computing, security appliances, network virtualisation, and API’s were used to create an architecture that could deliver the services needed. Hans Tönissen, Program Architect

The challenge

Unlocking value in train data

Today, trains are effectively moving computers, generating vast quantities of data. Harnessing that information – including location, speed, carriage configuration, seat occupancy, and equipment health – is as essential for engineers planning maintenance as it is for passengers planning their journey.

The Netherlands’ national rail network, NS, asked us to deliver a sustainable digital strategy that could unify and interpret these siloed data sources to improve information and deliver new, real-time services for passengers and staff alike, regardless of the type of train.

The solution

Combining the latest digital techniques

To make sense of the data, we designed and built digital solutions using the latest techniques – combining digital twin-based platforms, security appliances, complex event processing, and edge computing.

The result

A smarter, more efficient railway

Through its new platforms, NS is better able to provide passengers with accurate, up-to-the-minute information to help them plan their journey. The network can also devise and offer new services in real time to improve satisfaction and unlock revenue.

The impact is just as great for the network’s own staff. Drivers have access to enhanced advisory services so they’re always well informed, and engineers can organise predictive maintenance where it’s needed most – minimising disruption and reducing service costs.

Ruben  Heetebrij - Principal Consultant

Ruben Heetebrij

Principal Consultant