To ensure the success of the project, we provided considerable construction management and supervision support. This needed to be hands-on, helping the contractor organise the work in a safe and timely way. We knew, from previous experience, that assistance with quality standards and deadlines was particularly important. The centre was handed over to the client with quality standards reached and costing half the price quoted by the original contractor with just 0.5% additional costs.
The real success factor was the trust placed in us by our client, enabling us to work together as one team resolving issues. They really made the best use of our capabilities.