Related to: proactive approach

A transformation programme is aligning a financial service company’s huge real estate portfolio with corporate ambitions on sustainability and innovation.

Our financial services client has a huge real estate portfolio across retail, data centres and office environments in many countries. It is undertaking a major transformational programme to ensure the portfolio supports its broader strategic vision. This involves ensuring office buildings and retail premises visibly reinforce the brand and its values. They need to be modern and inspiring, attractive for both visitors and employees, and consume less energy.

As a strategic partner to our client in a relationship that stretches back nearly 30 years, we are trusted to bring these ambitions to life. “Our USP is our ability to deliver an integrated service,” says Sander de Jong, Associate Director at Royal HaskoningDHV. “At the strategic level we provide a range of choices and opportunities on which top-level decisions can be based. In addition, we deliver the programme - including all technical aspects – ensuring it is effective and meets the objective. We continue to own and understand the project during every stage to completion.”

Halving energy consumption

An example of how this works in practice is seen in our client’s sustainability target to comply with the Paris climate agreement by 2030. To do so, it needs to halve energy consumption across its portfolio. Together with our client and stakeholders, we ran ambition workshops to produce a roadmap for the strategic objectives. It includes actions, milestones and the final goal definition. Then, to guide quick, informed decision making, we developed standardised programme requirements for offices. These incorporate an interactive simulation model providing early insight into spatial and financial impacts.

Our particular ways of working bring added value for our client. Interactive methodologies create new insight into opportunities and, by designing in a more human-centred way, we increase business agility to deliver a faster time to market.

Innovations are being explored through a structured process that includes setting up and implementing pilot studies in collaboration with our multi-disciplinary team and an exhibition to share knowledge.

Smart office solutions

Design and build projects undertaken for our client operate in a similar way, translating strategic requirements into workplace solutions across the Netherlands to add value. An important focus has been on ensuring offices are fit for the future, offering a smart, flexible environment to staff which promote the co-operation which underpins innovation. To make the right choices, we ensure our client is aware of all the possibilities and the collaboration required to incorporate them.

Peer-to-peer learning

Focused on innovation, our client benefits from our broader experience across other industries and markets. It has attended networking sessions and meetings that we have arranged with industry peers to learn from their previous experiences of implementing similar programmes. The results of those meetings have been incorporated into plans with positive benefits.