One of the key drivers to becoming a smart port or terminal is to improve the throughput of all types of cargo and to reduce resource, staff, equipment and fuel costs. Improvements to the quality of customer service and implementing automated processes can benefit the wider supply chain and port community. 

Royal HaskoningDHV can provide a range of consulting and smart port solutions to boost efficiency in cargo terminal operations and for port authority landlords.

Process and planning for resilient operations

The organisation and layout of cargo facilities is vital to support a strong balance between quayside operations and flexible storage capacity. The planning and management of cargo flows through the terminal is the core business of a terminal operator, and our expertise can analyse data to identify opportunities to streamline operations, particularly reducing dwell time and improving asset optimisation.

Enterprise Resource Planning (ERP) platforms and Terminal Operating Systems (TOS) can support workflow efficiencies, by focusing on staff resourcing and reducing equipment and power/fuel usage. The definition and delivery of these mission-critical systems is an important challenge where specialist advice is vital. 

The structure, training and motivation of staff and management is a supporting factor to resilient operations, driving forward continuous improvement in this fast-changing port and terminal environment.

Customer service drives loyalty

The terminal is an integral link in the supply chain where cargo changes between transport modes, making customer service extremely important. The role of the port as an effective and resilient cargo operation is of critical importance in the local economy and the quality of service provided is a key element of this.  

Linking processes, systems and business drivers throughout the port as an innovation hub, is the key to creating a Smart Port. Our expertise across engineering, operations, economic and business management can support clients with the development of better customer service strategies, looking out into the supply chain to capture new opportunities and ultimately drive loyalty.

Port technology delivers true benefits

To become a Smart Port, it’s essential to use innovative technology to drive business improvement, improve service levels and encourage more efficient resource usage. 

Cargo management is demanding a greater number of systems with a tighter level of integration and automation, all aimed at improving operating margins and fulfilling growing customer demands.  All ports and terminals are following a path to greater automation and technology adoption, across all cargo types and handling methods. 

Royal HaskoningDHV has the expertise to guide ports and terminals to improve cargo operational efficiency through better processes and organisation and with the design, delivery and adoption of innovative technology to capture true business benefits.

Get in touch with our team today to discuss your needs.