11 Dec 2015

With 73.4 million passengers arriving at and departing from Heathrow Airport in 2014, baggage handling is a key and complex issue which has seen a lot of investment in recent years.


The Terminal 3 Integrated Baggage project is the latest development in this investment, creating a new state-of-the-art facility which enables both direct and transfer bags to be processed in one connected facility. Such a complex project required experienced project management to manage the relationships between the multiple parties involved.

As part of the project, which cost approximately £450million, and given the company’s previous work with Ferrovial Agroman on projects at Heathrow Airport, Royal HaskoningDHV’s experts were responsible for providing integrated project management services on the project.

Sandy McIver, Integrated Project Management Director at Royal HaskoningDHV, commented: “As is the nature of projects on such a vast scale as this, elements of the construction plan are always subject to change, and we had to be very flexible. The integration role on the project involved managing the numerous interfaces between the Heathrow project team, the baggage system supplier and Ferrovial Agroman, and to provide support and guidance as required.”

Juan Pablo Perez, T3IB project manager at Ferrovial Agroman also said: “Given Royal HaskoningDHV’s proven expertise, the team’s knowledge proved invaluable to deliver the project on budget and on time. Royal HaskoningDHV’s integrated approach with the project team was extremely cost-effective and efficient. The team began the project with the end in mind, and this was truly evident in just how successful the building handover was in October 2013.”

For more information, please download the full case study

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Cerri Harper

Regional Communications Manager for Europe

Peterborough, UK

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