Plans are under way for the global headquarters of a world-leading digital travel agency housing 4,000 employees on a 72,500 m2 campus. Royal HaskoningDHV has been part of the delivery team since 2015 providing project and stakeholder management services as well as Smart & Healthy Environments consultancy.


The high-profile nature of this project combined with the speed of delivery have been the biggest challenges. The organisation’s goal is for the campus to provide a differentiator in the war for talent - attracting and retaining employees is one of its top priorities.


It was our responsibility to define the specifications for the building and support our client in its negotiations with the developer, as well as establishing the programme requirements for the building. Having done this, we first guided the programme of requirements to a contract with the developer. Secondly, we checked the implementation of both the design and the build itself. In addition, our team provided consultancy for Smart & Healthy Environments solutions to help position our client as a great place to work for current and prospective employees.

Smart & Healthy work environment

Responding to the ambition, the new headquarters is planned as a smart building aligned with our client’s brand identity. The building will continuously gather data drawn from users’ behaviour. It will then use the data to optimally meet users’ needs. Over time the building learns from its users and becomes smarter.

The goal was for every user of the building to be able to personalise his or her working environment, communicating interactively with the building through apps and speech control. Benefits for users were to include the ability to set the light level at their workplace individually, particularly useful in rooms with poor daylight. In addition, information about use of space, occupancy and cleaning needs will then be used to optimally organise the workplace for users.

The new headquarters is designed to gain BREEAM Excellent sustainability rating. The following factors have been introduced to the plans to help minimise the environmental impact of the building:

  • Building systems include a proactive climate control that uses a dynamic model to determine the heating and cooling capacity.
  • Part of this proactive climate control involves anticipating expected loads. If high internal loads are expected to result in cooling demand, the building will store cold, make adjustments to keep the sun out and switch off unnecessary electrical equipment. When there is an expected heat demand, the building will make adjustments to retain the heat.
  • If the generated electrical power is higher than required, the energy is stored to be used later.


Our project team has worked with our client to create an ambitious vision for their campus building, based on the programme of requirements. It incorporates sustainable, smart technology solutions which ensure a future-proof outcome that will create value by helping attract and retain highly skilled employees from around the world.