- Analysis of business process
- Information from users
- Life cycle analysis
- Technical potential
- Fresh pair of eyes
When the options for life extending maintenance became exhausted, Schiphol went through the above-mentioned process steps. The conclusion was that a complete replacement of the system was the best option. What made this special was that reasons were put forward from each of the above-mentioned checkpoints:
CHECKPOINT #1: Analysis of business processChanges in procedures, working methods, legislation and regulations lead to new and modified functionalities in the system.
CHECKPOINT #2: Informationfrom usersImproving the Human Machine Interface (HMI). By developing the system from scratch, it is possible to apply the latest insights in the field of HMI. The probability of control errors is further reduced. Information required for the operational and/or technical management or decision-making is added to an user’s dashboard.
CHECKPOINT #3: Life cycle analysisNew reporting functions resulting from amended business operations with a long maintenance period. Simplified system configuration, making it easier to maintain the system and adapt it in the future without (major) disruptions to the operational process.
CHECKPOINT #4: Technical potentialTouchscreen control options instead of ‘hard wired’ solutions. This allows relatively easy implementation of changes at lower costs and fewer disruptions. Improved reliability and availability.
CHECKPOINT #5: Fresh pair of eyesDuring the (analytical) process, a range of users, administrators, maintenance parties, consultants, developers, etc. were interviewed and consulted, during which the system was approached from all possible perspectives.
The next step
If a system needs replacement or updating, good preparation focusing on several perspectives will ensure significant savings in the long term. Choices are made which are best geared to the organisation and business operational processes in the long term. Good preparation should include the following components:
|•||Analysing business organisation and processes.|
|•||Determining which functions should be provided by the technical system and which should be provided procedurally.|
|•||Establishing the ‘cooperation’ between technology, organisation and operational processes.|
|•||Incorporating user experiences and wishes.|
|•||Taking into account current technological developments.|
|•||Exploring possible future changes in the organisation and in business operations.|
This way we create
|•||Insight into the flaws of the existing system, with the possibility of correcting them.|
|•||Renewed insight. Establish the vision of the business process to which the system is related.|
|•||A future-proof system.|
|•||Optimal ‘Value for Money’.|
This blog has been setup in cooperation with Arie Groeneveld strategic consultant of Schiphol Group.